SHARE Your Ideal Customer Centric Vision with Your Teams
Continuing on with Customer Service Week, we are focusing on encouraging our internal teams to foster the customer centric attitudes … Read MoreSHARE Your Ideal Customer Centric Vision with Your Teams...
View ArticleCustomer Service Question -Does Your Business Have a Pulse or a Wire?
Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. … Read MoreCustomer Service Question -Does Your Business Have a...
View ArticleSpreading Holiday Cheer with an AMAZING Customer Experience
This just made my heart warm! West Jet in Canada did what most of us would dream to do for … Read MoreSpreading Holiday Cheer with an AMAZING Customer Experience The post Spreading Holiday Cheer with...
View ArticleGood Business Is About Showing Customers the LOVE Through Good Customer Service
The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! It doesn’t get any … Read MoreGood Business Is About Showing Customers the LOVE Through Good Customer...
View ArticleCustomer Loyalty Depends on the Word “WHY”
Many people assume that customer loyalty and customer satisfaction is based on asking one very important question – What is … Read MoreCustomer Loyalty Depends on the Word “WHY” The post Customer...
View ArticleMake Customer Service a Habit
Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both … Read MoreMake Customer Service a Habit The post Make Customer Service a Habit appeared...
View ArticleCEX Leadership – Walk a Day in the Shoes of Your Staff
CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but … Read MoreCEX Leadership – Walk a Day in the Shoes of Your Staff The post CEX Leadership – Walk a...
View ArticleEpisode 007 - CX Depends on Hiring Right Episode 007 – CX Depends on Hiring...
Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute … Read MoreEpisode 007 – CX Depends on Hiring Right The post Episode 007 – CX...
View ArticleCustomer Service Week is October 1-5, 2018
Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. If … Read MoreCustomer Service Week is October 1-5, 2018 The post Customer Service Week is...
View ArticleEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights...
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