Customer Service Provides Value
Recognize the Big Picture…. I was recently paying a bill to a medical group with whom my family seeks medical care. The Billing Specialist commented that she was feeling a little burned out with her...
View ArticleCan One Person “MakeUp” for the Poor Customer Service of Another?
In between business meetings today, I decided to make a quick stop into a well known national chain of high end cosmetics. I typically am a brand loyal girl, but was wondering if I was up for a change...
View ArticlePersonality Can Make or Break Customer Service & Satisfaction
Personality makes much more of an impact on customer satisfaction than most people realize. While we all are focused on the best way to welcome customers into our businesses, the tones that we set, we...
View ArticleCustomer Engagement from a 3rd Grade Perspective
Reaching out to your customers is hands down the best way to build customer loyalty and satisfaction. They will even fall in love with you over it. Now, this is a story of how an organization has...
View ArticleCustomer Service Training Needs? Help Me Help You!
Customer Service Training could be your Spring Focus! April is finished and gone and now it’s the beginning of May. Spring is the time when many of you decided it was time to take a fresh look at your...
View ArticleCustomer Complaint Resolution – A Fishy Restaurant Tale
Resolving a customer complaint isn’t just about handling the issue, it’s the way you handle the issue. Customer satisfaction and customer retention depends on it. Here is how one unsuspecting...
View ArticleWhat Do Customer Satisfaction and Expectations Have in Common?
“Why are customers impatient and upset when I’m trying to do what I can for them?” It’s all about setting the customer expectation. When you do it right, it leads to a better experience for them and...
View Article3 Tips to Handle an Unhappy Customer
The unhappy customer who is complaining We’ve all had them. Some yell, some cause a scene, some silently simmer. Believe it or not, it is a very good thing to have a customer that is unhappy because...
View ArticleNo Matter What Your Job Title Is – You Are a Customer Experience Officer
Disregard the title on your business card. That’s right, whatever title you currently have, disregard it. It doesn’t matter if you are the business owner or the entry level summer position. Your...
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Service is Tipping Point in Supermarket Experience
Service Can Make All the Difference in the Supermarket Experience Sometimes even good customer service isn’t enough – especially when you have a great service experience to compare it to. Last month I...
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SHARE Your Ideal Customer Centric Vision with Your Teams
Continuing on with Customer Service Week, we are focusing on encouraging our internal teams to foster the customer centric attitudes and service. Customer Service Week Tips Tip # 2 – Share Your...
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Customer Service Question -Does Your Business Have a Pulse or a Wire?
Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. And the best part is – it’s SIMPLE. Keep in mind, simple doesn’t...
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Spreading Holiday Cheer with an AMAZING Customer Experience
This just made my heart warm! West Jet in Canada did what most of us would dream to do for our customers… took an ordinary situation and made it extraordinary! I know, I get it… your business can’t...
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Good Business Is About Showing Customers the LOVE Through Good Customer Service
The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! Show Your Customers the Love It doesn’t get any simpler than that. Think about the way we build personal...
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Customer Loyalty Depends on the Word “WHY”
Understand WHY Customers Remain Loyal to Your Company Many people assume that customer loyalty and customer satisfaction is based on asking one very important question – What is the likelihood of you...
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Make Customer Service a Habit - good customer service – Transforming the...
Make Customer Service a Habit Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both internally and externally, we serve to fulfill a need or...
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CEX Leadership – Walk a Day in the Shoes of Your Staff - good customer...
Walk in the Shoes of Your Staff CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but the single most effective way to truly engage with staff and...
View ArticleEpisode 007 - CX Depends on Hiring Right Episode 007 – CX Depends on Hiring...
Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute the desired customer experience. If you have people that aren’t concerned about...
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Customer Service Week is October 1-5, 2018 - good customer service –...
Tips on How to Celebrate Customer Service Week 2018 Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. If you haven’t thought about it yet, you still have some time...
View ArticleService is Tipping Point in Supermarket Experience
Sometimes even good customer service isn’t enough – especially when you have a great service experience to compare it to. … Read MoreService is Tipping Point in Supermarket Experience The post Service...
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