Episode 60 – Customer Service Expert Shep Hyken Shares His Insights
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights...
View ArticleCustomer Service Week is October 1-5, 2018
Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. If … Read MoreCustomer Service Week is October 1-5, 2018 The post Customer Service Week is...
View ArticleEpisode 007 - CX Depends on Hiring Right Episode 007 – CX Depends on Hiring...
Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute … Read MoreEpisode 007 – CX Depends on Hiring Right The post Episode 007 – CX...
View ArticleCEX Leadership – Walk a Day in the Shoes of Your Staff
CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but … Read MoreCEX Leadership – Walk a Day in the Shoes of Your Staff The post CEX Leadership – Walk a...
View ArticleMake Customer Service a Habit
Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both … Read MoreMake Customer Service a Habit The post Make Customer Service a Habit appeared...
View ArticleCustomer Loyalty Depends on the Word “WHY”
Many people assume that customer loyalty and customer satisfaction is based on asking one very important question – What is … Read MoreCustomer Loyalty Depends on the Word “WHY” The post Customer...
View ArticleGood Business Is About Showing Customers the LOVE Through Good Customer Service
The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! It doesn’t get any … Read MoreGood Business Is About Showing Customers the LOVE Through Good Customer...
View ArticleSpreading Holiday Cheer with an AMAZING Customer Experience
This just made my heart warm! West Jet in Canada did what most of us would dream to do for … Read MoreSpreading Holiday Cheer with an AMAZING Customer Experience The post Spreading Holiday Cheer with...
View ArticleCustomer Service Question -Does Your Business Have a Pulse or a Wire?
Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. … Read MoreCustomer Service Question -Does Your Business Have a...
View ArticleSHARE Your Ideal Customer Centric Vision with Your Teams
Continuing on with Customer Service Week, we are focusing on encouraging our internal teams to foster the customer centric attitudes … Read MoreSHARE Your Ideal Customer Centric Vision with Your Teams...
View ArticleService is Tipping Point in Supermarket Experience
Sometimes even good customer service isn’t enough – especially when you have a great service experience to compare it to. … Read MoreService is Tipping Point in Supermarket Experience The post Service...
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Customer Service Week is October 1-5, 2018 - good customer service –...
Tips on How to Celebrate Customer Service Week 2018 Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. If you haven’t thought about it yet, you still have some time...
View ArticleEpisode 007 - CX Depends on Hiring Right Episode 007 – CX Depends on Hiring...
Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute the desired customer experience. If you have people that aren’t concerned about...
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CEX Leadership – Walk a Day in the Shoes of Your Staff - good customer...
Walk in the Shoes of Your Staff CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but the single most effective way to truly engage with staff and...
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Make Customer Service a Habit - good customer service – Transforming the...
Make Customer Service a Habit Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both internally and externally, we serve to fulfill a need or...
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Customer Loyalty Depends on the Word “WHY”
Understand WHY Customers Remain Loyal to Your Company Many people assume that customer loyalty and customer satisfaction is based on asking one very important question – What is the likelihood of you...
View ArticleClik here to view.
Good Business Is About Showing Customers the LOVE Through Good Customer Service
The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! Show Your Customers the Love It doesn’t get any simpler than that. Think about the way we build personal...
View ArticleClik here to view.
Spreading Holiday Cheer with an AMAZING Customer Experience
This just made my heart warm! West Jet in Canada did what most of us would dream to do for our customers… took an ordinary situation and made it extraordinary! I know, I get it… your business can’t...
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Customer Service Question -Does Your Business Have a Pulse or a Wire?
Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. And the best part is – it’s SIMPLE. Keep in mind, simple doesn’t...
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SHARE Your Ideal Customer Centric Vision with Your Teams
Continuing on with Customer Service Week, we are focusing on encouraging our internal teams to foster the customer centric attitudes and service. Customer Service Week Tips Tip # 2 – Share Your...
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